THINKING AND TIPS ON CUSTOMER EXPERIENCE & CRM
EMAIL MARKETING BEST PRACTISE IN 2020
Do you want your marketing emails to be effective? Of course. But how do you stand out in a noisy inbox? This week’s CRM tips look at the latest in best practise to help you get ahead.
HOW TO DELIVER BAD NEWS EMAILS
Price rises, service changes, COVID-19. Regardless of the cause, there comes a time when organisations need to communicate bad news to their customers. So how do you deliver the news without losing customers?