THINKING AND TIPS ON CUSTOMER EXPERIENCE & CRM
THE ULTIMATE EMAIL DESIGN GUIDE
This week’s CRM tips looks at how to make your emails stand out with a complete top to bottom email content, UX and design guide.
HOW TO DELIVER BAD NEWS EMAILS
Price rises, service changes, COVID-19. Regardless of the cause, there comes a time when organisations need to communicate bad news to their customers. So how do you deliver the news without losing customers?