CUSTOMER EXPERIENCE & SERVICE DESIGN
1 in 3 customers will leave a brand after just one bad experience*
However, great customer experiences don’t just happen - they are designed. Below are a few customer experience and service design projects I have led.
CHOOSE A PROJECT
HOME LOANS
Helping customers into their next home
YOUTH BANKING
Closing the gap between brand promise and customer experience
DIGITAL PAYMENTS
Helping customers benefit from the latest in payment technology
CX VISION
Sharing OPSM’s vision for the future retail customer experience
