THINKING AND TIPS ON CUSTOMER EXPERIENCE & CRM

Peter Coleman Peter Coleman

EMAIL MARKETING BEST PRACTISE IN 2020

Do you want your marketing emails to be effective? Of course. But how do you stand out in a noisy inbox? This week’s CRM tips look at the latest in best practise to help you get ahead.

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CRM, CX Peter Coleman CRM, CX Peter Coleman

HOW TO DELIVER BAD NEWS EMAILS

Price rises, service changes, COVID-19. Regardless of the cause, there comes a time when organisations need to communicate bad news to their customers. So how do you deliver the news without losing customers?

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