THINKING AND TIPS ON CUSTOMER EXPERIENCE & CRM

Peter Coleman 5/8/20 Peter Coleman 5/8/20

10 TIPS FOR DELIVERING CX TRANSFORMATION SUCCESS

Customer Experience transformation can be notoriously difficult to pull off. So this week’s CX tips looks at the most common program delivery challenges and how to overcome them.

Peter Coleman 4/22/20 Peter Coleman 4/22/20

HOW TO APPLY DESIGN THINKING TO CUSTOMER EXPERIENCE PROJECTS

According to McKinsey, 70% of transformational programs fail. This week’s CX tips looks at how to use design thinking to structure your CX projects for success.