In a customer journey, some moments matter more than others. Learn how to use the peak-end rule to enhance your customer experience.

As the world emerges from months of lockdown and we enter recession, many customer habits, preferences and expectations have changed. This week’s CX tips looks at how to adapt your CX to respond to these changes.

Customer Experience transformation can be notoriously difficult to pull off. So this week’s CX tips looks at the most common program delivery challenges and how to overcome them.