As the world emerges from months of lockdown and we enter recession, many customer habits, preferences and expectations have changed. This week’s CX tips looks at how to adapt your CX to respond to these changes.

Customer Experience transformation can be notoriously difficult to pull off. So this week’s CX tips looks at the most common program delivery challenges and how to overcome them.

According to McKinsey, 70% of transformational programs fail. This week’s CX tips looks at how to use design thinking to structure your CX projects for success.

Unsure of the difference between UX and CX, whether you need lots of data or a big budget? This week’s CX tips to help you become a smarter marketer answer the top 10 CX questions